Refund policy

Refund Policy

Thank you for choosing Critter Kart! We value your business and aim to provide a seamless shopping experience. Please take a moment to review our return and refund policy to understand our procedures.

Countries: This return and refund policy applies to orders shipped within India.

Returns

Do we accept returns?

Yes, we accept returns under certain conditions. To be eligible for a return, the following criteria must be met:

  • Product Condition: Only new products are eligible for return. This includes items that are unopened, in their original packaging, and have never been used.

  • Return Window: You must request a return within 1 day of receiving your order.

Non-Returnable Items

Please note that the following items are not eligible for return:

  • Pet food

  • Consumables

  • Supplements

  • Water conditioners

  • Personalized or custom-made items (unless due to a manufacturing defect or our error)

Return Approval Process

To request a return, please contact our customer service team within 1 day of receiving your order. You can reach us at:

  • Phone:  +918884700044 (available during business hours)

  • WhatsApp: +918884700044

  • Email: critterkrt@gmail.com