Privacy Policy

Privacy Policy
Last Updated: 12th Dec 2024

At Critter Kart ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website ([Your Website URL], referred to as the "Site") and related services (collectively, the "Services"). These include browsing, purchasing, or communicating with us via email or WhatsApp.

By using our Services, you agree to the practices outlined in this policy. If you do not agree, please refrain from using the Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted here with a revised "Last Updated" date. Your continued use of the Services constitutes acceptance of the updated policy.

Information We Collect

The information we collect varies based on your interaction with Critter Kart. Below are the types of data we may collect:

  1. Information You Provide Directly:

    • Contact Details: Name, address, phone number, and email.
    • Account Information: Username, password, and security questions.
    • Order Details: Billing/shipping addresses, payment data, and purchase history.
    • Customer Communications: Messages or inquiries submitted through email, WhatsApp, or our Site.

  2. Automatically Collected Data:

    • Usage Data: Information such as IP address, browser type, device information, and pages visited on our Site.
    • Cookies and Tracking Technologies: Tools used to enhance your browsing experience and analyze website performance.

  3. Third-Party Data Sources:

    • Service Providers: Payment processors, delivery partners, and analytics vendors.
    • Marketing Partners: Information to optimize promotions and improve customer engagement.

How We Use Your Information

We use your data to provide and enhance the Services. Specific uses include:

  • Order Management: Processing payments, fulfilling orders, handling shipping, and managing returns.
  • Customer Support: Responding to inquiries and providing assistance.
  • Marketing and Promotions: Sending offers, updates, and personalized content via email or WhatsApp.
  • Security and Fraud Prevention: Protecting against unauthorized access or malicious activities.
  • Legal Compliance: Meeting regulatory obligations and responding to legal requests.

Sharing Your Information

We may share your information with trusted third parties under the following circumstances:

  1. Service Providers: Vendors supporting order fulfillment, payment processing, and technical services.
  2. Business Partners: Marketing partners to deliver targeted promotions and ads.
  3. Legal or Business Needs: To comply with legal obligations, mergers, or business transactions.

We will never sell your personal information to third parties for direct monetary gain.

Cookies and Tracking Technologies

Critter Kart uses cookies to enhance your browsing experience and analyze user behavior. Cookies help us remember your preferences, optimize website performance, and deliver relevant advertisements.

You can adjust your browser settings to block cookies, though this may impact certain features of our Site. For more information, refer to our Cookie Policy [insert link if applicable].

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access Your Data: Request a copy of the data we hold about you.
  • Correct Your Data: Update inaccurate or incomplete information.
  • Delete Your Data: Request the removal of your personal information.
  • Restrict Processing: Limit how your data is used under certain circumstances.
  • Opt-Out of Marketing: Unsubscribe from promotional emails or messages at any time.

To exercise your rights, contact us via the details provided below. We may require identity verification to process your request.

Protecting Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, contact us to request its deletion.

Data Security and Retention

Critter Kart implements industry-standard measures to secure your information. However, no system is entirely secure. We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

International Data Transfers

Your information may be stored or processed outside your country of residence, including in locations with differing privacy laws. Where required, we ensure appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers.

Third-Party Links

Our Site may include links to external websites or platforms not operated by us. We encourage you to review their privacy policies before sharing any information, as we are not responsible for their practices.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

You can also reach us at:

Critter Kart
10th, A Cross, Vishwanath Naganahalli Main Rd,
Ward No. 32, Kanaka Nagar, Hebbal,
Bengaluru, Karnataka 560032